Refund policy
Last updated: 4 September 2026
This policy applies to purchases from Barrels & Beyond PH (“BBPH”). Nothing in this policy excludes or limits a consumer right or remedy that cannot lawfully be excluded under the Consumer Act of the Philippines or other applicable law.
No change-of-mind refunds
BBPH does not offer returns, exchanges or refunds because a customer changed their mind, ordered the wrong product or quantity, no longer needs the item, dislikes a flavour or vintage style, or failed to review product details disclosed before ordering.
Perishable, chilled, frozen, temperature-sensitive, opened, unsealed, personalized, special-order, allocated and specially sourced products cannot be returned for change of mind. This does not affect remedies required by law for a defective, damaged, misdescribed, expired or incorrectly supplied product.
When BBPH is responsible
If BBPH supplied an incorrect product, or if a product was defective, damaged, expired or materially different from its description when responsibility remained with BBPH, contact us promptly. After assessment, BBPH will provide the remedy required by applicable law. Depending on the circumstances, this may be repair where appropriate, replacement, exchange, price adjustment or refund.
A disclosed characteristic, natural variation, taste preference or condition consistent with the disclosed age of a mature bottle is not by itself a defect. For a suspected faulty bottle, keep the bottle, closure, remaining contents and packaging and provide storage and service details so that the concern can be assessed fairly.
How to report a concern
Email barrelsandbeyondph@gmail.com with the subject “Product Concern — [order number]” and include:
- the order number and purchaser name;
- the product name, quantity, vintage, batch or lot number when shown;
- a clear description of the issue;
- clear photos or video of the outer packaging, shipping label, product, seal and issue; and
- relevant delivery, handling and storage information.
Please keep the item, contents, labels, seals and packaging until BBPH provides instructions. Do not send an item back without an approved return arrangement.
Cancellations
The first email and post-checkout page acknowledge that BBPH received the order; they do not confirm stock, allocation or payment. You may request cancellation before BBPH sends the billing invoice or commits stock or a supplier purchase.
After BBPH confirms the order, issues the billing invoice, reserves stock or commits to a supplier or special-sourcing purchase, cancellation may not be possible. BBPH will consider the order’s actual status, recoverable supplier commitments and applicable law.
If BBPH cannot confirm an item before payment, BBPH may remove or cancel the affected item after informing you. If BBPH cannot fulfil an item after receiving payment, BBPH will offer an appropriate alternative for your approval or provide the remedy required by law.
Refund approval and processing
When a refund is approved, BBPH will normally return it to the original payer and, where practicable, the original payment method. BBPH may request reasonable information needed to verify the payer and process the transaction.
Approved discretionary refunds are generally processed within 30 calendar days after BBPH has received all required information and, where applicable, the returned item. Refunds required by law will be handled within the legally required period. A bank, card issuer or payment provider may need additional time to post the funds after BBPH initiates the refund.
BBPH will not charge a return fee for a confirmed BBPH fulfilment error or defect for which BBPH is responsible. For any voluntary exception unrelated to a defect, the customer is responsible for return costs and the item must remain unopened, unused, untampered and saleable.
Contact
Email: barrelsandbeyondph@gmail.com